Complete the “Level 1 Steps” before you try the “Level 2 Steps”. Only move to “Level 2 Steps” if the “Level 1 Steps” did not solve your problem.
If these steps are not successful, please ask a friend to help.
After that, speak with your classroom teacher.
If these steps are not successful, please ask a friend to help.
After that, speak with your classroom teacher.
Issue |
Level 1 Steps |
Level 2 Steps |
The screen is different colors or has lines through it. |
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Your screen is frozen or your app is frozen. |
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Display is stuck in an orientation and you want to change it. |
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Make sure that your orientation lock isn’t on by swiping up from the bottom of your screen. The orientation icon is a lock with an arrow around it. |
Screen is black but can hear the iPad “talking” when the screen is touched. |
This is typically caused by having turned on too many features in Accessibility.
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If the Level 1 steps don’t work, bring your iPad to your Tech Facilitator. |