Complete the “Level 1 Steps” before you try the “Level 2 Steps”. Only move to “Level 2 Steps” if the “Level 1 Steps” did not solve your problem.
If these steps are not successful, please ask a friend to help.
After that, speak with your classroom teacher.
If these steps are not successful, please ask a friend to help.
After that, speak with your classroom teacher.
Issue |
Level 1 Steps |
Level 2 Steps |
You can’t send and/or receive emails |
|
|
When you try to set up your email, you get an “IMAP Error” |
Make sure your email and password are spelled correctly. |
See your Tech Facilitator. |
Can’t Email from Home |
|
1. Check to make sure you are not in Airplane mode. |
You accidentally deleted the Mail app. |
If you delete the Mail app, you cannot reinstall it.
|
OR Click Backing Up Work and follow the steps to back up your work. Then bring your iPad to your Tech Facilitator. She will need to wipe and reset your iPad to get the app back. |
Emails have disappeared |
|
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