Complete the “Level 1 Steps” before you try the “Level 2 Steps”. Only move to “Level 2 Steps” if the “Level 1 Steps” did not solve your problem.
If these steps are not successful, please ask a friend to help.
After that, speak with your classroom teacher.
If these steps are not successful, please ask a friend to help.
After that, speak with your classroom teacher.
Issue |
Level 1 Steps |
Level 2 Steps |
Apps won’t fully download (turning gray on homescreen) |
Open Settings > General > About and look at Available space. Make sure there is 1 GB or more of space. If needed, delete unnecessary videos or photos. Check out the video, How to Free Up Space. |
|
An app won’t launch (opens & closes immediately) |
Open Settings > General > About and look at Available space. Make sure there is 1 GB or more of space. If needed, delete unnecessary videos or photos. Check out the video, How to Free Up Space. |
|
App is deleted and it reappears the next day. |
There are certain apps that are automatically installed on every iPad in the district. You can delete these apps but they will reappear the next day. There is nothing you can do to keep them permanently deleted. |
-- |
No Volume |
|
Does the volume work if headphones are plugged into the iPad? If so, bring your iPad to your Tech Facilitator. |
Can’t find an app in Self Service. |
Search for the app: Type the name of the app in the search box in the bottom right corner OR Pull down on the screen in Self service to see all of the apps. Find the app and press Install or Reinstall. |
If you see a message saying, “Contact your IT administrator”, bring your iPad to the Tech Facilitator |
Certain apps won’t work at home. |
Look at the Troubleshooting Home Wifi Internet directions to try to troubleshoot the problem. |
If you still can’t use the apps at home, then see your Tech Facilitator. |
A message appears asking for an Apple ID when you try to use an app |
Delete the app. Find it in Self Service and and reinstall it. |
-- |